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21st Century Print.
Three Key points.

1.

Printed Products
We supply any print for any purpose to organisations and to people in the Midlands and all over the UK. We can provide instant pricing for most jobs where print ready artwork will be supplied. There is nothing printed that we cannot supply.

2.

Print Management
We offer print management services to small and medium sized businesses as well as larger organisations. We will help you reduce your expenditure on print and make it as effective as possible.

3.

Multi-Channel Marketing
We can help you effectively integrate print into your digital marketing campaigns. We are not afraid to tell our clients to print less if we can see that is the best course for them.

Testimonials

Please find a link here to a very heartfelt testimonial from one of our clients that very generously expresses her view of the service provided by one of our principals.

When I moved to the Midlands last year I was looking for a printer to do some training manuals for me...

and I found 21st Century Print Ltd. Since then I have used them numerous times for a variety of work. I give them full marks for great quality of work, speed of service and pricing. No need to look elsewhere, I can really trust them to do a great job."
John Taylor
Tricordant Ltd

I just wanted to say that the materials arrived and were great... just what I needed.

Thanks for helping me and at relatively short notice. I will happily recommend your company to others and hopefully, when I secure a similar piece of work, return to you for support."
Andrea
Clarion Consulting

Thank you again for everything that you have done for us, we are really really pleased, you’ve done an exceptional job and I will certainly recommend you."


Tracey Higgins

Tony produces superb printing to a time he promises and at a price offering excellent value.

I asked Tony to produce two different cards for a new venture, to a tight timescale for important client and supplier meetings. The job was delivered in time, despite the tight deadlines and to an excellent standard.

Thanks Tony - your work is excellent and your service is designed to please."
Andy Murdy
Explorator Consulting

Your service has been second to none. I will pass your details on to my friends."

Margaret McFerran

Just wanted to say how grateful we are at the service books you've done for us...

they are beautiful and most thankful for the two laminated keepsakes ones they where so very much appreciated and we couldn't be prouder at what you've done for us as a family at this difficult time."
Sally Jayne

Golding Young have been loyal partners for over a decade due to the excellent service provided and of course being competitive in a tightly priced market."


Golding Young Limited

On behalf of Potteries Mechanical Services Limited we are happy to promote 21st Century Print Ltd who have provided us with excellent service including quality, design and printing. We have no hesitation in recommending 21st Century Print Ltd for all of your printing requirements."
Susan Powell
Potteries Mechanical Services Ltd

Our Company have used 21st Century Print for some time now, our general day to day printing requirements have been handled with care and attention.

Just recently I was tasked with some bespoke requirements, Tony and his design team set to it and within no time I was reviewing designs and receiving samples to review. The outcome was fantastic, we couldn’t be happier."
Amy T

21st Century Print have supplied our printed materials for the last five years.

They have always provided efficient, friendly service – but more than that, on several occasions have gone out of their way to ensure we receive the items we need at very short notice. Tony and Carol go above and beyond for their customers."
Sue Soley
Academy for Chief Executives

We act for a large portfolio of clients in dealing with their company secretarial and corporate legal compliance requirements which requires us to send circulars to shareholders, notices, accounts etc on their behalf.

We have used the services of 21st Century Print Limited for several years to deal with the printing and despatch of documents and throughout that time we have found them to be consistently efficient, reliable, and accurate even when completing tasks given at very short notice. In short, an outstanding level of service.

It gives me great pleasure to recommend them.


Tim Hughes, Senior Manager
Equiniti David Venus Limited

21st Century Print have been fantastic once again.

Never fail to deliver a fantastic printed product, great quality, superb service and at a great price. I wouldn’t hesitate to recommend them (again) to anyone. I’ve been buying print for over 20 years and it’s always refreshing to work with great people like Carol and Tony."
David Bamber, Creative Director
Cake Agency

Highly recommended! Printed perfectly and delivered quickly."


Clare Williams

Thanks Carol, that is fantastic service!"


Gary Dunne
Classic Car Auctions

21st Century Print are a very experienced printing company who are extremely helpful,

every order we have placed has been of excellent quality and has been delivered on time. We wouldn’t hesitate to recommend them.


Hayley Young
Salamander Fire & Security Ltd

I just wanted to say that I received the Order of Service parcel first thing Friday morning.

What a fabulous job, and everything was done so quickly, but to perfection!

Thank you so much. Very much appreciated.


Veronica

Tony & Carol

The booklets have arrived and they are stunning. Thank you so much once again for such excellent service, excellent product & excellent advice (you were right about the floral background Tony!).

Can't thank you enough! Sorry you are no longer in Coventry, would have loved to thank you both personally.


Caroline

Tony & Carol

Just a line to thank you for the prompt printing and delivery of the magazine. That turnaround was impressive with delivery yesterday!


Janet
Holbrooks Evangelical Church

21st Century print were really great to work with.

They remembered our last order from a year ago and gave us great customer service. The printed materials were of great quality and they also met our delivery needs in Birmingham and London all for a brilliant price! Thank you Carol and all of the team for an easy and quick service. We will definitely be return customers!"


Daisy-May Super, Project Co-ordinator Talking Together
TimeBank

 

Archive

Blog

Why choose a local print company?

- Posted in Uncategorized by

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Most things can be done remotely these days; the weekly shop, board meetings, checking if your dog's ok, turning the lights out or switching the heating off, seeing who’s outside the front door, and even watering the plants.

Maybe you too get that back-to-the-future feeling when you ask “Siri, what’s the weather going to be like today?” and hear the robotic voice answer with the latest forecast.

More and more people are doing their jobs from the comfort of their own homes too.

In some ways 21st Century Print fits into this world with ease. Print services can be produced from afar. Call or message with the details of your project, receive an email quotation, upload your artwork and take delivery by post. Whether you’re just down the road or in the Outer Hebrides, you’ll receive the same excellent customer service that we pride ourselves on.

All said, we do think local matters. We’re based just on the edge of Redditch, right on the borders of Worcestershire, Warwickshire and the West Midlands. Birmingham, Worcester, Coventry and Wolverhampton are all on the doorstep. As Midlanders, we’re proud to be part of a region steeped in rich heritage and historical significance.

With the rising prevalence of huge online printers, we thought it useful to answer the question of “What are the benefits to choosing a local print company?”

Here are 10 quick reasons for selecting a local printer:

1. Flexibility to cater to your precise needs, rather than offer a standardised package with mass appeal.

2. Faster turnaround; there aren’t thousands of orders to process so we can prioritise and speed things up when required.

3. Readily available customer support on the end of a phone, by computer or in person, from a real live person who can help fathom out your requirements.

4. Avoid costly errors with each print job carefully looked over by one of our team, all of whom have broad print industry knowledge and experience.

5. Transparent, competitive pricing, without impractically high minimum orders, shipping costs that are revealed at the end of the booking process, or banded quantities that don’t fit your project.

6. Ability to offer print audits, management, print-digital integration and consultancy; all of the things that you need a skilled, experienced human for.

7. Helpful regional knowledge about customer demographics, local geography and culture.

8. Access to our trusted network of professionals, such as graphic designers, copywriters, media experts and storage facilities.

9. Cut out shipping fees altogether with the option to go old school and drop in to collect your order or have us drop it off at your offices.

10. Support your local economy and contribute to your community by buying local, stimulating employment and encouraging corporate social responsibility.

We love our tagline ‘Actual in a Virtual World’ it says so much, both about the value of print and the way we do business. Buying from the printer down the road means buying from a person who will get to know you and your needs, and then do their absolute best to ensure you’re satisfied. This is too few and far between in the online business world.

What does it mean to be a family printing company in the Midlands?

- Posted in Uncategorized by

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With around 88% of UK businesses family owned, the sector generates more than £149 billion a year in tax; more than the entire annual NHS budget. Current thinking says that family businesses take a longer view into the future, exemplify personal values, have a more sustainable outlook and pay greater attention to their legacy.

The Institute of Family Business (IFB) describes family businesses as “The backbone of the economy, the bedrock of the community.”

South Birmingham family business, 21st Century Print, is no different. Talk to Tony Herbert, the company director, and he’s passionate about responsibility, community, honesty and corporate citizenship. Tony spent his formative years working with his father, Tony Herbert Sr., who he describes as his mentor. Listening to a bit of Tony Sr.’s story, I was impressed by how he managed to combine innovation with business sense and social conscience.

In the 1960’s when Tony Sr. was in his thirties, he invented a device that made life easier for small businesses. At the time price-marking machines used in shops cost around £60 to buy, comparable to £600 in today’s money. Slightly ironically, this price tag was out of reach for the small, independent retailer.

Tony Sr. created a handheld price-marker that was simpler to manufacture and therefore inexpensive too. It retailed at 99 shillings and sixpence, almost £5, which was similar to £50 today. Although he was working for a print labeling company, the board turned down his idea and that was all the persuasion Tony Sr. needed to go solo and set up his own business.

Further down the line, having graduated from Cambridge University with a degree in English Literature, ‘Young Tony’, as he was known, agreed to help out in the family business.

“It’s funny,” says Tony, “My father was well-known in the industry so some people still call me ‘Young Tony’ to this day. And quite often now I’m the oldest person in the room!”

Benefitting from a good education and having achieved professional successes, Tony sees it as his responsibility to do what he can to give something positive back in life. When not running 21st Century Print, he’s a staunch campaigner for people with mental health issues, better policing and the safety of vulnerable people. He even sits on an independent advice group that works with the Metropolitan Police.

Community focus isn’t something that remains external to daily operations either. Tony recognises his role as a local business, predominantly serving Worcestershire, Warwickshire and the West Midlands, is to support the local economy and play a beneficial role in the community. For example, when choosing a new supplier for 21st Century Print’s new office blinds he specifically chose a manufacturer based in Birmingham.

Hailing originally from Greater London, Tony hasn’t quite managed to swap the claret and blue of West Ham for a Villa strip. He is firmly rooted in the region now though, having lived in both Coventry and Redditch over the decades. He even met his wife whilst working as the M.D. of a print management company in Knowle. Staying true to the family ethos, Tony’s wife, Chris, is also part of the 21st Century Print team.

It is a different environment to corporate, privately owned businesses. Although they may have the capacity to shout louder about their philanthropic activities, there is a lot of corporate hand-wringing and they often don’t practice what they preach.

“Living life in a family business,” Tony says “there is an overarching necessity to put bread on the table. We survive and thrive by having a good reputation, on nurturing great relationships, having a sustainable outlook, and by taking a wider perspective.

As South Birmingham’s local, family printing company, 21st Century Print will say clearly what we can do and then do exactly what we say. That’s how our customers know they are in safe hands. It’s simple really.”

Telling the Truth, the Whole Truth and Nothing but the Truth

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In 2010 my 25 year old son James died in the custody of Avon and Somerset Police. He had been detained under Section 136b of the Mental Health Act. There has been significant online coverage over the years, and the purpose of this article is not to tell that story but to explain how and why my experiences since then have had a profound effect on the way I see the world and how my values have shifted and how that has affected 21st Century Print’s relationships with its clients and suppliers. If you are interested in James’s story, this link is his family’s statement after his inquest in 2013.

James's death was a terrible and painful shock. What I (and the rest of James's family and friends) needed was answers- the truth and a commitment from those involved from his death that they would learn from what happened and make changes to prevent it happening again. In fact, we received a lot of corporate double-speak, feigned compassion and a State determined to avoid its agents being held accountable. This added deep insult to grievous injury. Here is an example of what I mean.

"We promise you a transparent investigation into James’s death. No stone will be left unturned and if any of our police officers were responsible they will be held to account" really means “Your son’s death is very sad but we really don’t want to have to deal with it and we will close ranks to make sure that the ball of truth gets kicked firmly into the long grass”.

Our campaigning work around James’s death is particularly relevant in this "Mental Health Awareness Week" but that is not the subject of this blog.

Evading the truth, spin, double-speak all get in the way of integrity and honesty. At 21st Century Print we don’t do that stuff. Ever. We are a print management company, and we have a lot of experience and we work incredibly hard in giving our clients the best possible service and value. If we can’t add value (and 99% of the time we can), we walk away.

When on the rare occasions something goes wrong, or we have difficult news for a client, we speak the truth and of course we tell our client about our proposed remedy. The client has trusted us with their printed communication and we are to be trusted. I am lucky that my business partner Carol has the same values. We sometimes advise a client against having something printed, if we do not believe that it is going to give the benefit intended. Making a profit is important to us but only in a way that does not clash with these values.

Perhaps, people in all walks of life could be more honest if we lived in a less litigious world, where people are too scared of being sued to be candid, especially when the stakes are high. I have never understood why insurance companies tell you never to admit liability in a road traffic accident for example. I can only say that telling the truth rarely really shames the devil, and if somebody cannot comment because of legal ramifications, then say nothing rather than tell a lie. In American terms, plead the Fifth Amendment.

This is an extremely serious first blog on our web page. I miss James very much and every day, but in some very peculiar ways, his death and its aftermath have given me a renewed sense of purpose and changed my values in a positive way. I wish he was still with us though. I always will.